ARKADIA ADVICE · SUPPLIERS
The right supplier helps you choose games for your audience and keep machines running over time. Compare the actual services offered, rather than only the product list or purchase price.
By the Arkadia Solutions team — perspectives from venue operations, sales and equipment selection.
Start with the venue’s needs
Before asking for a catalogue, describe your audience, busy periods, existing activities and available space. A family bowling venue, a dedicated arcade and an indoor leisure park may need different game lengths, difficulty levels and player capacities.
Consider the visitor route too: a visible machine placed in a narrow passage can disrupt operations. Cabinet dimensions alone are not enough; allow for access, the play area and maintenance.
Compare five key points
| Criterion | Questions to ask |
|---|---|
| Game selection | Which models suit my visitors and existing activities? |
| Equipment quality | Which technical details and photos match the exact model offered? |
| After-sales support and parts | Who diagnoses faults, what response times are stated and how are parts ordered? |
| Layout | Will the supplier help check dimensions, access and connections? |
| Follow-up | How will usage be assessed and the selection adjusted after installation? |
Ask for written details of after-sales support, parts availability and warranty terms. These may vary by brand and model and should be confirmed in the quote.
Assess profitability without shortcuts
A prominent cabinet may attract visitors, but profitability also depends on total cost, availability, turnover and the space it occupies. Compare several visitor and game-length scenarios. Plan to observe actual use rather than assume guaranteed revenue.
In a balanced selection, simulators can create a focal point, while sports games and skill games bring different rhythms of play. The right balance depends on your venue.
Check the evidence and working relationship
Ask for a page for each model with a photo, dimensions, weight and player count where available. Clarify who coordinates delivery, installation and follow-up. A supplier familiar with leisure centres can discuss circulation, visitor numbers, maintenance and changes to the game mix more effectively.
Frequently asked questions
Should I use one supplier?
Not necessarily. One contact can simplify coordination, but a coherent selection and clear service terms matter more than the number of suppliers.
What document should I ask for first?
A priced proposal for each model, with confirmed specifications and details of after-sales support, warranty and parts availability.